AceGold Shipping & Returns Terms

These terms outline AceGold’s policies for returns, exchanges, and refunds. By purchasing from AceGold, you agree to the following terms.

1. Return Window

• Returns are accepted for a full refund within 7 days of receiving your order.
• Items must be in unworn and original condition to qualify.

2. Eligible Return Conditions

• To be eligible for a return, items must meet the following criteria:
• Be in pristine, original condition.
• Be unworn and unaltered.
• Include all original packaging, documentation, and certificates.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or clearance items.
• Merchandise purchased at a heavy discount.
• Custom or personalized jewelry.
• Items showing signs of wear or alteration.
• Defective items reported after the 7-day return window.

4. Return Process

Step 1: Contact AceGold

Email support@acegold.com and include: Your order number, The reason for your return, Clear photos of the item.

Step 2: Review by AceGold

Our team will assess your return request to confirm eligibility, provide detailed return instructions, and issue a return authorization number if approved.

5. Refund & Exchange Terms

If approved returns will be returned to the original method of purchase.

After the 7-day window, the return will be processed for store credit only.

• Original shipping costs are non-refundable.

• Return shipping costs will be deducted from your store credit.
• Processing time for returns is 5-7 business days after receipt.

6. Fraud Prevention

AceGold reserves the right to refuse returns if any of the following are identified:

• Suspicious patterns of wear or tampering.
• Incomplete or missing documentation.

7. Contact Information

For questions or support, please contact us at info@acegold.com 

By purchasing from AceGold, you acknowledge and agree to these Shipping & Returns Terms.