Frequently Asked Questions
1. Are AceGold’s jewelry designs original?
Our focus is on offering high-quality, authentic 14k gold jewelry and genuine gemstones. Each piece is carefully crafted, and the materials—gold type, gemstones, and other details—are always clearly specified in the product descriptions.
2. Is all your jewelry made of real gold?
Yes! We exclusively sell 14k gold jewelry. Each item is authenticated to meet the highest standards for gold purity and craftsmanship.
3. Are the gemstones real?
Yes, we only use authentic gemstones in our jewelry. The specific type of stone used in each piece is indicated in the product description.
4. What does 14k gold mean?
14k gold contains 58.3% pure gold mixed with alloy metals to enhance durability and beauty. It’s a popular choice for fine jewelry due to its balance of quality and longevity.
5. Can I request a custom design?
Yes! We offer custom jewelry design services. Visit our Custom Inquiry Page to submit your idea, provide any inspiration images, and request a quote. Our process is similar to working with a tattoo artist: we’ll collaborate with you to bring your vision to life and provide a pricing estimate based on your concept.
6. How do I know my jewelry is authentic?
Each item is rigorously inspected for quality and comes with documentation detailing its materials and specifications.
7. What is your return policy?
Returns are accepted within 7 days of receipt for unworn, original-condition items. Please see our Shipping & Returns Policy for details.
8. Do you offer international shipping?
Yes, we ship worldwide! Shipping options and rates are displayed at checkout.
9. How do I care for my AceGold jewelry?
To maintain its shine, avoid exposure to harsh chemicals, remove jewelry before swimming or bathing, and clean it with a soft, non-abrasive cloth.
10. Do you have physical stores?
Currently, AceGold operates exclusively online. This allows us to offer premium jewelry at accessible prices.
11. Do you offer jewelry repairs?
Yes, we provide repair services on a charge basis, please refer to the Repair Policy for more information:
Polishing/Shine Restoration: $30 plus shipping.
Other Repairs: Pricing depends on the severity of the damage, determined after an assessment. Contact us at info@acegold.com for a quote and further instructions.
