Repairs Policy

1. Scope of Repairs
   We offer a variety of repair services, including:

• Professional polishing and shine restoration
• Ring resizing
• Chain and clasp repairs
• Stone tightening or replacement
• Prong re-tipping or rebuilding
• Structural repairs for damaged jewelry

2. Repair Assessment

• Each repair request is evaluated to determine the necessary work.
• A detailed quote is provided before starting any repairs.

3. Pricing
   Typical repair costs reflect the quality of service and materials:

• Polishing/Shine Restoration: $40-$75, depending on the complexity.
• Ring Resizing: $50-$150 (based on the type of ring and gold weight).
• Stone Replacement: Pricing depends on stone type, size, and sourcing requirements.
• Prong Re-tipping: $25-$50 per prong.
• Clasp Replacement: Starting at $50.

4. Timeframe

• Standard repairs take 10-14 business days from receipt.
• Custom or complex repairs may require additional time; customers will be informed accordingly.

5. Shipping Costs

• Shipping costs are included to and from our facility.
• We recommend insured shipping for your jewelry’s protection.

6. Warranty on Repairs

• Repairs completed by AceGold include a 90-day workmanship warranty.
• Repairs performed by third parties are not covered under this policy.

7. How to Request a Repair
   To initiate a repair, please:

1. Email repairs@acegold.com with:
   • Your name and contact details.
   • Order number (if applicable).
   • Description of the issue.
   • Clear photos of the item and damage (if possible).
2. Our team will evaluate your request and provide the next steps.

8. Exclusions

• Items with extensive, irreparable damage may not qualify for repair.
• Non-AceGold items are not eligible for repair services.

9. Responsibility Disclaimer
   AceGold is not liable for damage or loss during shipping. Please ensure your jewelry is securely packaged and adequately insured.

Contact Us
For inquiries about repair services, contact repairs@acegold.com

90-Day Workmanship Warranty

At AceGold, we stand behind the quality and craftsmanship of our repair services. To ensure your satisfaction, we offer a 90-day workmanship warranty on all repairs completed by our team.

What’s Covered:

• Any defects in the craftsmanship or materials used during the repair, such as soldering, resizing, prong re-tipping, or stone replacement.

• Issues arising directly from the repair work performed by AceGold within 90 days of the item being returned to you.

What’s Not Covered:

• Normal wear and tear from regular use.

• Damage resulting from mishandling, accidental drops, or exposure to harsh conditions (e.g., chemicals, extreme temperatures).

• Modifications, repairs, or adjustments made by other jewelers or third parties.

• New, unrelated damage occurring after the repair is completed.

How to Make a Warranty Claim:
If you believe your repair qualifies for coverage under this warranty, please:

• Email us at support@acegold.com within 90 days of receiving your repaired item.

• Include:

• Your name and contact details.

• Description of the issue.

• Photos of the jewelry and the area of concern (if possible).

• Our team will review your claim and provide instructions for next steps.

Additional Information:

• Repairs completed under warranty will be performed at no additional cost to you.

• Customers are responsible for shipping costs associated with sending the item back to us.

Our goal is to ensure your jewelry remains as beautiful and functional as you expect it to be. Forfurther questions or assistance, contact us at repairs@acegold.com.